Our Services

Learning & Development

A sustainable Learning & Development strategy and plan is based on a clearly defined roadmap that must be customized and aligned to support the broader business strategy or project. Understanding your team’s learning styles and needs is vital to effective implementation of programs.

The deployment of well-defined learning programs often results in a blended training approach. Impact 21 puts your plans into action through the development and facilitation of a combined eLearning, train–the-trainer programs and hands-on classroom training for all levels of resources and classes of trade your company supports. We become an extension of your team and facilitate learning in each key step.

Strategy & Planning

A strategic Learning & Development roadmap serves as the blueprint to successfully communicate and educate those team members who become the catalysts for executing change. There is no more important guiding principle than to invest in the knowledge and capabilities of those you depend on to deliver results. Impact 21 will provide your organization with best in class learning & development solutions that fit your specific needs. We work side by side with you to guide and train your team in the capabilities, skills and competencies necessary for success. We provide targeted training, by role/audience and deliver programs utilizing best-in-class authoring tools and Learning Management Solutions.

  • Learning Approach, Programs, Levels
  • Learning Objectives, Methods/Protocols
  • Targeted Audience – Roles

Program Development

Program design is critical to build learning programs that effectively deliver new, repeatable and sustainable skills. A program analysis is conducted to determine which roles in the organization are impacted by change and to what level. Roles which are impacted the most receive more targeted knowledge building and skill training, while roles less impacted receive summary level communication. Evaluation metrics are defined to monitor business performance. Impact 21 further defines the target audience by performing a quick assessment of each participant’s level of experience. The assessment captures logical competency information used for curricula development. We provide a curricula plan that aligns the content, objectives and training methods with the audience. Each training event and corresponding curricula plan is mapped out to provide visibility across the organization. We ensure success of all programs by building a learning post-audit that compares participant results with the defined metrics.

Training & Facilitation

While some audiences may require communications, others most affected by change may require in-depth, “hands-on” training and support in order to effectively implement new processes, technologies or organizational change. Impact 21 provides development and facilitation of train-the-trainer programs and assists with hands-on classroom training to meet the needs of your programs. The development of targeted eLearning modules and facilitator/participant guides provide the attendees with a step-by-step approach during training and a reference guide for on-the-job review when they get back to work. All training and facilitation is customized to meet our clients’ needs and we employ professional facilitators that provide an engaging, interactive, supportive and highly professional learning environment.