Resources

Impactful Insights

No need to reinvent the wheellearn from those who have been there, done that. Here, we offer lessons learned, best practices, valuable insights through blog posts, case studies, webinars, white papers, and other proprietary resources.


Insights from NRF - More Solution Options for C-Stores

A recent visit to the annual National Retail Federation (NRF) conference yielded some positive insights for convenience stores. EXPO visits and discussions with several service providers indicated that many companies are pushing hard to adjust their models in order to become a better fit for the c-store channel. 
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NACS, Impact 21 Launch Online Advanced Category Management Course

The courses are designed for convenience store professionals; They offer education and certification and will be delivered in partnership with NACS and Learning Evolution. NACS and Impact 21 have launched a new series of advanced category management training tailored to the specific challenges and opportunities of the convenience store industry. Delivered in partnership with Learning Evolution, the new NACS Advanced Category Management online training combines education and certification, o ...
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Category Management Technology Doesn’t Work Without…

Since being introduced to the convenience channel nearly two decades ago, the category management approach has certainly evolved, especially in the areas of data—both its availability and the capability to analyze it—and consumer/shopper behavior research. While we all experience “shiny new object” syndrome from time to time, I have never seen any organization struggle with category management because they didn’t have the latest technology, shopper insights, or ult ...
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The Least Surprising Announcement in Payments, with Some Surprising Possibilities

The announcement by MCX (Merchant Customer Exchange) regarding the suspension of its CurrentC® mobile payments platform was met with little fanfare last week, as most in the payments space have been expecting this announcement even sooner than it came. The handwriting has been on the wall for several years. A few factors have played a part: The use of QR code versus NFC technology The acquisition of its white label technology platform (Paydiant) by PayPal The privacy issues ...
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Impact 21's Rob Gallo Quoted in CSP Magazine article: Mexican Retailers: Ready to Rumble

Rob Gallo offers some insight into Mexican retail expansion's potential in the US

One player in the whole question of Mexico’s retail expansion is Texas itself, Gallo of Impact 21 says. Despite the oil bust, most parts of Texas are economically strong, and it has always been a business-friendly state. “I can tell you that there are operators down [in Mexico] that have plans to operate new-to-industry retail in the Texas market,” Gallo says.

Multiple factors can allow a new player to thrive in the Lone Star state.

“Those who are in Texas recognize the market is strong,” Gallo says. “You can take share based on competitive advantage; some will do it with foodservice, some price value, and others will have more cultural ties and lifestyle appeal.”

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